Does your small business want to reduce caller hang-ups and missing out on potential enquiries? Does your small business want to share information with your customers to help create interest in your products and services? On-hold advertising can really benefit your business.
A study of over 1,000 United Kingdom consumers last year, aimed at determining what the general consensus was on UK business call handling standards. The results revealed that only 23% of people in the UK are happy with the way businesses handle their phone calls.
Satisfaction levels were particularly low among the older generation – only 12% of 55 to 64-year-olds reported to be content.
However, 45% of the consumers in the UK reported to be happy to be on hold for longer than a minute when calling businesses. Only 6% said they would not be willing to wait at all. I guess this is further proof that Brits love a good queue!
34% of callers who hang up will not call back – Voice Response Inc.
16% of callers have made a purchase based on an ‘on hold’ marketing offer – Maximarketing
You typically have 38 seconds of held caller undivided attention – Electronic Distribution Today
On average, 7 out of 10 business callers are placed on hold – AT&T
The study also revealed that 51% of those who are willing to wait on hold feel more valued as a customer if they hear a professional audio production. 40% even claimed that quality audio productions would encourage them to wait longer!
So what do these survey results mean for your business?
If more than half of consumers feel more valued as a customer when they hear a professional audio production then it seems like a sensible option to play some audio to them whilst they are on-hold.
This doesn’t mean cheesy music and a sentence every 10 seconds saying “Sorry, you’re number 34 in the queue.” Instead, this presents itself as an opportunity to play on-hold advertising down the phone to them.
Believe it or not, on-hold advertising is an excellent way to both introduce yourself and sell your product or service to consumers whilst they’re waiting in the phone queue. This means you’re able to sell your product without any time requirement of your employees!
Network Telecom are one of the top companies in the UK that offer on-hold advertising. With a 5-star rating from more than 70 Google reviews, and recently identified in London Stock Exchange Group’s ‘1000 Companies to Inspire Britain’, the Shropshire-based company are a great option to discuss your on-hold advertising opportunities.
This feature for your small business is excellent from bringing on business and keeping your staff free to do their daily tasks. In the case of many small businesses, few members of staff have little or any free time on their hands.