Businesses rely on their equipment in order to function, we all know that, it’s a pretty routine assumption to make. We also know that when this equipment fails, they’re plunged into a state of chaos with employees unsure how they’ll ever cope without their important gadgets.
In some cases, they’re right to worry because without their laptop or desktop PC they might genuinely be unable to produce anything and with deadlines to hit, that can be a huge problem. In other instances it is something they can get around by at least planning out their next task with a good old fashioned pen and paper or by borrowing someone else’s machine.
The thing is, any period of downtime results in a drop in productivity and it all takes time. In business, time is money, and decreased productivity means even less money so this needs to be prevented and there are plenty of ways to get around it as long as you don’t panic. That’s all well and good though, but what do you do in order to resolve the issue that arose, and how do you stop it happening in the first place?
Some computers are so highly developed that the same issues will never occur, and if they do there’s something fundamentally flawed with that particular machine. Other computers might be prone to certain faults and it could be time to give your well-used machine a deserved early retirement and encourage your boss to invest in a new one.
If it isn’t down to the age or quality of the computer, however, then it could just be an error that has occurred that you don’t know how to fix and more often than not you’ll just call for the help of the IT technician and they’ll work their magic within a matter of minutes and you’re on your way again. In a lot of companies this technician will be sat working away at a desk waiting to receive a support ticket from somebody with a problem and they’ll try their best to resolve it as quickly as possible, or they’ll be asked by someone verbally to fix or replace something.
This can be a problem though in larger offices where they only have the one IT technician available and numerous issues needed to be resolved. In this instance SysAid IT service management software can prove to be the answer to all of your IT headaches. It enables the technician to receive support tickets automatically from employees, either in-house or remotely, and they can then categorise the issues according to repairs or replacements, for example, and also by priority so that the most important tasks are taken care of and nothing is missed. We all know it’s very easy to forget that we verbally agreed to do something when the day takes an unexpected busy turn. With an automated system, however, it can all be logged and dealt with accordingly.
By doing it this way you can reduce the amount of downtime thanks to the efficient system in place to deal with such procedures, and deal with the support ticket requests in the most effective manner. Users are able to input information into the system explaining the nature of the problem, the location (ie the floor on the building), a brief description of the issue and their own name so that the person working on the help desk can plan for the task at hand and arrive equipped to deal with it as opposed to having to run around the building fetching more equipment meaning that the problem can be resolved in a matter of minutes and productivity can return to normal.