Why the Ice Maker is Not Working: Step-by-Step Guide to Troubleshooting

The majority of restaurant and bar customers often want iced beverages like cocktails or mixed drinks during summer. Smart restaurant owners prefer to acquire their own commercial ice makers instead of purchasing ice cubes from suppliers. Ice makers have the ability to produce ice cubes of different shapes instantly. There are times when an ice machine will fail to make ice or the production process may be really slow and this can be really frustrating. In such situations, some of the issues can be handled without inviting a licensed service technician for repair. It is advisable to consult the provided manual for additional information. Perhaps your unit is new, note that it will take around 24hrs before producing ice cubes. Consider the guide below as soon as your ice machine stops producing ice.

  • Check the power switch

Almost all ice makers including the undercounter ice makers come with an on/off switch. At times, you only need to flip it on so that the ice machine will start working. Remember that the timer can also make the ice maker to stop functioning. It’s common for some users to set the timer on their ice maker to automatically switch on or off. You can also restart or reset the unit of it’s on and fails to produce ice cubes.

  • Maintain and clean the ice maker

As a matter of fact, cleaning the ice machine regularly helps it to perform optimally. A clogged water filter may result in low production of ice cubes. The solution to this problem is cleaning or replacing the filter. Other maintenance practices include setting the unit at freezing temperature, cleaning the storage bin, air filter, drain pipe and ice tray from time to time. It doesn’t stop there, shut the door of the ice maker properly each time it is opened.

  • Ensure that the water supply line is in good condition

Moving the ice maker from one point to another can make the water supply lines to pinch or bend. In view of this, it must be checked constantly and well connected in order for the unit to run smoothly. One common problem that is associated with supply line is blockage by ice. The best approach involves switching off the ice maker for the ice to melt.

  • Inspect the water inlet valve

The water inlet valve has an electrical component which is known as the solenoid. It is responsible for activating the valve to control water flow. Once this component gets damaged, serious issues may arise. There is a screen for filtering debris from water at the entrance of most valves. This screen must be cleaned in order to avoid blockage. A multimeter can be used to check whether the valve is blocked or not.

  • Check whether the ice bin is full

Once the ice bin becomes full, the shut off arm will move up. The arm is usually made of metal or plastic. The ice maker can never produce ice cubes unless the ice bin is emptied and the arm returns to the down position without any obstructions.

It goes without saying that handling any technical problem on your own is risky. After taking the following steps and nothing seems to work, it’s time to get in touch with a professional technician.

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